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At TeleData, Inc. Service is our Specialty!
- Timely
- Personalized service
- Customize your Communication Systems
Our service vehicles are equipped with GPS locators allowing us to more
easily route our technicians for your needed service!
GPS service is provided by
Rate Plan
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Rate |
Minimum Charge |
Travel Charge |
Overtime/Emergency
Charge |
| Call-in or Remote Tech Support |
$50/hour |
1/2 hour |
None |
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| On-Site Tech Service |
$80/hour |
1 hour |
Area 1 - none |
$120/hour portal to portal travel charge |
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| On-Site Tech Service |
$80/hour |
1 hour |
Area 2 - 1 way
Travel Charge based on your location |
$120/hour portal to portal travel charge |
- All time after minimum charge is billed in 1/4 hour increments.
- All service requests will be worked into our schedule. If you desire
a scheduled appointment or a call ahead of arrival, the minimum charge will be
1 1/2 hour.
- Travel charges are based upon your location
- A delivery charge of $15 will be charged for items delivered to your
location by our technician, when no other work is performed. If
equipment is shipped to you via UPS the charge will vary.
- LD - Long distance modem charges may apply for remote/call-in tech
support.
Emergency Service Policy:
- Emergency calls received during normal TeleData, Inc. business hours:
We will respond within 2 hours to your emergency service request if it
qualifies as an emergency under TeleData, Inc. guidelines.* The hours
left in the normal business day must be double the time it takes to reach your
location plus the two-hour response window. Otherwise, your service
request is either a customer declared emergency or falls within the after
hours policy.
- Customer Declared Emergency: Portal-to-portal overtime rates apply
IF a qualified technician is reasonably available.
- After Hours Emergency: After hours emergency service is ONLY
available if your company has a current Warranty Certificate, a current
Maintenance Contract that includes this service, current Service Plan or a
Pre-Purchase Plan.
*Guidelines for TeleData, Inc. emergency include the
following circumstances: System down; unable to receive or make calls;
Main line down; Voice T1 down; Security or fire alarm line down.
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