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At TeleData, Inc. Service is our Specialty!
- Timely
- Personalized service
- Customize your Communication Systems
Rate Plan
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Rate |
Minimum Charge |
Travel Charge |
Overtime/Emergency
Charge |
| Call-in or Remote Tech Support |
$50/hour |
1/2 hour |
None |
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| On-Site Tech Service |
$80/hour |
1 hour |
Area 1 - none |
$120/hour portal to portal travel charge |
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| On-Site Tech Service |
$80/hour |
1 hour |
Area 2 - 1 way
Travel Charge based on your location |
$120/hour portal to portal travel charge |
- All time after minimum charge is billed in 1/4 hour increments.
- All service requests will be worked into our schedule. If you desire
a scheduled appointment or a call ahead of arrival, the minimum charge will be
1 1/2 hour.
- Travel charges are based upon your location
- A delivery charge of $15.00 will be charged for items delivered to your
location by our technician, when no other work is performed. If
equipment is shipped to you via UPS the charge will vary.
- LD - Long distance modem charges may apply for remote/call-in tech
support.
Emergency Service Policy:
- Emergency calls received during normal TeleData, Inc. business hours:
We will respond within 2 hours to your emergency service request if it
qualifies as an emergency under TeleData, Inc. guidelines.* The hours
left in the normal business day must be double the time it takes to reach your
location plus the two-hour response window. Otherwise, your service
request is either a customer declared emergency or falls within the after
hours policy.
- Customer Declared Emergency: Portal-to-portal overtime rates apply
IF a qualified technician is reasonably available.
- After Hours Emergency: After hours emergency service is ONLY
available if your company has a current Warranty Certificate, a current
Maintenance Contract that includes this service, current Service Plan or a
Pre-Purchase Plan.
*Guidelines for TeleData, Inc. emergency include the
following circumstances: System down; unable to receive or make calls;
Main line down; Voice T1 down; Security or fire alarm line down.
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